6.2 Assigning conversation
When a new conversation comes in, you receive a pop-up notification. You have two options:
Ignore the conversation: Click on Ignore.Handle the conversation: Click on Go to inbox. You are redirected to the Studio Inbox where you can assign and/or handle the conversation.
Before a conversation can be handled, it must be assigned to a user. New conversations are placed in the New folder until they are assigned to a user.