help | 6 Using Studio Inbox | Closing a conversation
6.6 Closing a conversation
After you have successfully handled a conversation, you can close it. A closed conversation is moved from all other folders where it is displayed to the Closed folder. You can always view the content there again.
To close a conversation 
1 Click Leave in the input field.
*The conversation ends and the input field is discarded.
*The Close button appears in the bar.
2 Click Close.
*The conversation is closed and moved to the Closed folder.
* 
You can close a conversation only if it has been assigned to you.
 
A closed conversation cannot be reopened. You can only reengage the contact by starting a new conversation.