help | 6 Using Studio Inbox | Further options in the Inbox | Sort conversations
Sort conversations
You can sort conversations in your inbox by name or by date of receipt.
To sort conversations 
1 Click on the desired bot.
*The dashboard opens.
2 Click Inbox in the menu bar.
*The Inbox opens.
3 Click next to the search box.
*A pop-up window with following options opens.
Option
Explanation
Most recent
Latest
Conversations are sorted by date and time of receipt, from the most recent to the oldest.
Least recent
Oldest
Conversations are sorted by date and time of receipt, from the oldest to the most recent.
Name ascending
Name ascending
The conversations are sorted by sender's name in ascending order (from A to Z).
Name descending
Name descending
The conversations are sorted by sender's name in descending order (from Z to A).
4 Select an option.
*The conversations are sorted according to the desired option.
The icon next to the search box changes depending on the selection. Click the displayed icon to change the option.