help | 6 Using Studio Inbox | Further options in the Inbox | Download transcript
Download transcript
You can download the transcript of a conversation. That is a copy of the exchange between bot/agent and customer. Transcripts contain the full message text with dates and times starting from the moment the bot relays the conversation to human agents (escalation).
To download a transcript 
1 Click on the desired bot.
*The dashboard opens.
2 Click Inbox in the menu bar.
*The Inbox opens.
3 Select the conversation you want to download.
4 Under the title bar, click .
5 Click Download transcript.
*The conversation is saved as a text file (.txt) on your computer.