help | 6 Using Studio Inbox | Notes | Creating notes
Creating notes
When you create a note, it is displayed within the conversation in which it was created and is only visible to you.
To create a note 
1 Click in the tab with the conversation details.
*A pop-up window with several options opens.
2 Click Add note.
*A pop-up window opens where you can create the note.
3 Type your message and click .
*The note is created and displayed in the opened conversation.
To display notes 
1 Click on the bot you want to use.
*The dashboard opens.
2 Click Notes in the menu bar.
*The list opens and the notes are displayed with their processing status:
*New for unprocessed notes
*Done for processed notes.
Click on the drop-down menu next to to filter the notes according to their processing status.