12 Feature Codes
Within SwyxWare, certain functions can also be started by entering a function code. The character string is interpreted and executed as a command by SwyxServer.
Template Script Code
These character strings are detected and interpreted by the user's script template.
Note that these codes can only be used within SwyxWare, and not externally.
Call Intrusion
These function codes are only used in the context of intrusion on external calls (SwyxMonitor option pack required). They are only possible in block dialing, i.e. before the handset is lifted.
When saving and processing personal data, observe the respective applicable legal data protection regulations. If you have any questions especially regarding data protection in SwyxWare, please contact your administrator.
Feature Codes
These character strings relate to remote inquiries of external voice messages. They are only possible in block dialing, i.e. before the handset is lifted.
The following function codes are available:
Template Script Code (internal only)
|
Code
|
Function
|
Description
|
|---|---|---|
|
##
|
-
|
Initial sequence, which routes a call directly to the user. Additional characters are processed by the user's script (template.vbs).
|
|
##10
|
Remote Inquiry
|
The remote inquiry for the user is activated; the PIN is not queried since the user himself is calling (from his own device)! Sub-menus of the remote inquiry can be reached directly by suffix.
|
|
##20nnn#
|
Call Forwarding Unconditional to nnn
|
 Enable Call Forwarding Unconditional to “nnn1“.If “*” is entered instead of “nnn”, Call Forwarding Unconditional to Voice Box is activated.Without “nnn”, Call Forwarding Unconditional is deactivated. |
|
##21nnn#
|
Call Forwarding Busy to nnn
|
Enable Call Forwarding Busy to “nnn*”.If “*” is entered instead of “nnn”, Call Forwarding Busy to Voice Box is activated.Without “nnn”, Call Forwarding Busy is deactivated. |
|
##22nnn#
|
Call Forwarding No Reply to nnn
|
Enable Call Forwarding No Reply to “nnn*”.If “*” is entered instead of “nnn”, Call Forwarding No Reply to Voice Box is activated.Without “nnn”, Call Forwarding No Reply is deactivated. |
|
##23
|
Deactivate Call Forwarding Unconditional
|
Deactivate Call Forwarding Unconditional
|
|
##24
|
Deactivate Call Forwarding Busy
|
Deactivate Call Forwarding Busy
|
|
##25
|
Deactivate Call Forwarding No Reply
|
Deactivate Call Forwarding No Reply
|
|
##70*
|
Call All Devices
|
Regardless of the redirection rules, all logged-on terminal devices of the calling user will ring.
|
|
##71*
|
Connect to Voice Box
|
Regardless of all forwarding settings, the calling user will be connected to his own Voice Box. He can then leave himself a voice message.
|
|
##8nnn*ppp#
|
Call Forwarding Unconditional from nnn
|
For the user with the number “nnn”, Call Forwarding Unconditional to the calling line is activated. The given PIN “ppp” is checked.
|
|
##9nnn#
|
Remote Inquiry from nnn
|
The remote inquiry of the user with the number “nnn” is called. The PIN is queried in the Remote Inquiry menu.
|
1 <nnn> stands for extension or external number with public line access or in format **49231123456
<ppp> stands for the PIN
Call Intrusion (only possible as block dialing)
|
Code
|
Function
|
Description
|
|---|---|---|
|
nnn*24*1#
|
Call Intrusion (listening only)
|
A call that the agent is making with the number “nnn” is intruded in 'listening only' mode.
|
|
nnn*24*2#
|
Call Intrusion (speaking with agent)
|
A call that the agent is making with the number “nnn” is intruded on; the agent can hear the intruder.
|
|
nnn*24*3#
|
Call Intrusion (Conference)
|
The call that the agent is making with the number “nnn” becomes a conference.
|
Feature Code (only possible as block dialing)
|
Code
|
Function
|
Description
|
|---|---|---|
|
nnn1 71*
|
Voice Box
|
Calls the Voice Box of user “nnn”, regardless of the selected call forwarding. You can leave a voice message directly.
|
|
nnn*72*
|
Direct Call
|
Calls the user “nnn” as a direct call (Intercom), i.e. a device of the called person is switched at once to output.
|
|
nnn*ppp*8*
|
Call Forwarding Unconditional from nnn
|
For the user with the number “nnn”, Call Forwarding Unconditional to the calling line is activated. The given PIN “ppp” is checked.
|
|
nnn*9*
|
Remote Inquiry from nnn
|
The remote inquiry of the user with the number “nnn” is called. The PIN is queried in the Remote Inquiry menu.
|
1 <nnn> stands for extension or external number with public line access or in format **49231123456
<ppp> stands for the PIN