1 Introduction

help | 1 Introduction

1 Introduction

REACH is a personal availability matrix that allows your administrator to define in the operator portal when, how and for whom you want to be personally available.

The Contact REACH app is available for this purpose. This is described in this documentation. As a user, you have the possibility to (temporarily) overwrite the accessibility configured by the administrator. The app is available for the iOS and Android operating systems.

With the Contact REACH app you can:

Set your personal status and thus control your availability

Switch between outgoing numbers such as fixed network and mobile network

Decide which device should ring for incoming calls

Set call forwarding to any destination

All changes you make in the app are immediately displayed in the operator portal. However, the mixing of contact groups and statuses within a configuration is not yet supported.

If your administrator has configured REACH in the Operator portal and not only the default profile is set (e.g. after creating a new user), it is no longer possible to change the REACH settings via the Contact REACH app from version 2.5.