help • 1 SWITCHBOARD
1 SWITCHBOARD
SWITCHBOARD is an extension of Enreach Contact and provides an environment for clear call management.
SWITCHBOARD mainly serves receptionists, telephone operators and contact center teams that have direct customer contact.
SWITCHBOARD offers the following functions, among others:
*Overview of all calls in queues
*Switching between multiple calls
*Forward calls with just one click via the contact list
*Parking of calls and resumption
*Logging in and out of queues
This manual describes the user-based application of SWITCHBOARD.
For queue administration, see the Managed Voice 3 documentation.