help | 3 Supported call features
3 Supported call features
The Contact TAPI Service Provider supports the following call features:
Call Feature
Description
Answer
Accept or deny incoming calls (only supported when softphone is selected as device)
MakeCall
Initiate a new outgoing call
DropCall
Hang up/disconnect a call
Hold
Temporarily disconnects a call allowing the application to use the line device to make or receive other calls
Unhold
Retrieve a call that was previously put on hold using Hold
BlindTransfer/Transfer
Perform a blind transfer of a call to a specified destination
SetupTransfer/Transfer
Make a consultation transfer. When a call is set up for transfer, a consultation call is automatically created to allow the number of the call's new transfer destination to be dialled. The originating party can use this consultation call to make a call before completing the transfer.
SwapHold
Toggle between the consultation call and the original call
Three-Way Conference
Setup a call with three parties
Redirect
Redirect/forward a call to a new destination
Pickup
Pick up a call ringing on another line/extension
Park
Park a call
Unpark
Retrieved a parked call