help | 1 Introduction
1 Introduction
The Contact TAPI Service Provider can connect Telephony Application Programming Interface (TAPI) compatible software to the Enreach Contact service. This allows you to control the telephony functions of Enreach Contact from a Windows computer or server via third party software. It includes basic functions such as dialling, answering and hanging up a call. It also supports additional features such as conferences, holding, transferring and parking calls.
Typical use cases for which the Contact TAPI Service Provider can be used are:
*Dialling Outlook contacts directly from Outlook
*Dialling using the standard Microsoft Windows Phone Dialer (Dialer.exe)
*Logging incoming calls
*Dialling and presenting contact information in CRM systems (requires TAPI compliant third party software)
*Support for advanced telephony functionality with TAPI compliant third party PC software