help | 2 Configuring the Contact TAPI Service Provider | Configuration | Users
Users
You can add users and devices that must be monitored via the Contact TAPI Service Provider.
To add users/devices 
1 Click on the Users tab and on Add to add a new user.
*The user settings dialogue appears.
2 Enter the user name and password of the user. There are the same credentials that are used to log into the Enreach Contact Desktop, Web or Mobile apps.
3 Click on OK.
4 Under Outgoing Device select the user’s device which you want to control. When a new call is initiated via the Contact TAPI Service Provider, the selected device is used to make the call.
5 Use the Test Connection option to verify that the user credentials are entered correctly.
6 Click on OK to save the settings.
* 
If the user doesn’t have correct licenses, the user cannot be saved.