1 Introduction

help • 1 Introduction

1 Introduction

The Enreach Contact App for Microsoft Teams gives you access to the same features as the Enreach Contact Desktop Client, including your contacts, viewing your colleague’s presence, editing your own presence, reachability management and the AI assistant Shomi. Calls can be initiated and answered via the Enreach Contact Desktop Client, Enreach Contact Mobile apps or desk phones.

You need an Enreach Contact subscription and the respective add-on to use the Enreach Contact App for Microsoft Teams.

The following features are available:

Full access to your contacts

Viewing your colleague’s presence

Editing your own presence

Managing your reachability by setting call forwardings or REACH status override

AI assistant Shomi

Logging in to or logging out from queues

Voicemail transcription

Single Sign On with your Microsoft 365 account
To use the single sign-on function, the administrator must grant permission in the Microsoft Enterprise Portal. For more information, see the Enreach Contact documentation https://help.enreach.com/contact/1.00/web/Enreach/en-US/#context/MicrosoftSSO_$.

Further Online Help

Online Help	URL
Enreach Contact Desktop	https://help.enreach.com/desktop/1.00/web/Enreach/en-US/
Enreach Contact Android	https://help.enreach.com/umc/1.00/Android/Enreach/en-US/
Enreach Contact iOS	https://help.enreach.com/umc/1.00/iOS/Enreach/en-US/
Enreach Contact Qboard	https://help.enreach.com/qboard/1.00/web/Enreach/en-US