1 Introduction

help • 1 Introduction

1 Introduction

The Enreach Contact App for Microsoft Teams allows you to make and receive Enreach Contact Desktop calls directly on the Microsoft Teams interface. It also gives you full access to your contacts, advanced call control, reachability management and Enreach’s AI capabilities. You need an Enreach Contact subscription with the respective add on.

The following features are available:

Starting and receiving calls

Advanced call control (Transferring, holding and switching calls between devices)

Full access to your contacts

Viewing your colleague’s presence

Editing your own presence

Managing your reachability by setting call forwardings or REACH status override

Logging in to or logging out from queues

Voicemail transcription

Single Sign On with your Microsoft 365 account
To use the single sign-on function, the administrator must grant permission in the Microsoft Enterprise Portal. For more information, see the Enreach Contact documentation https://help.enreach.com/contact/web/Enreach/en-US/#context/MicrosoftSSO_$.

Further Online Help

Online Help	URL
Enreach Contact Desktop	https://help.enreach.com/desktop/1.00/web/Enreach/en-US/
Enreach Contact Android	https://help.enreach.com/umc/1.00/Android/Enreach/en-US/
Enreach Contact iOS	https://help.enreach.com/umc/1.00/iOS/Enreach/en-US/
Enreach Contact Qboard	https://help.enreach.com/qboard/1.00/web/Enreach/en-US