help • 3 Telephoning with the Swyx Connector for Microsoft Teams • Options in the Swyx Connector for Microsoft Teams • Call Forwarding
3.12.3 Call Forwarding
You can use the Forwarding button to activate your standard forwarding. For more information, see help.enreach.com/cpe/latest.version/App/Swyx/en-US/index.html#context/help/redirections_$.
To activate the call forwarding
1 Click on in the Microsoft Teams menu bar.
*The Swyx Connector for Microsoft Teams appears.
2 Click on .
*Your default call forwarding is active.
To configuring the call forwarding
1 Click on in the Microsoft Teams menu bar.
*The Swyx Connector for Microsoft Teams appears.
2 Click on and on Forwarding settings.
*A popup window appears where you can configure call forwardings, see help.enreach.com/cpe/latest.version/App/Swyx/en-US/index.html#context/help/unconditional_forwarding_$.
To transfer a call without accepting
You are receiving a call.
1 Drag & drop the line key of the incoming call onto a speed dial or a List entry (Phonebook, Call Journal, Voice Box or Call Recordings...).
*The call is immediately forwarded to the relevant contact.
Or
1 Click on in the notification pop-up.
*The call is immediately forwarded to the Voice Box.
Or
1 Click on in the notification pop-up.
2 Click on a displayed line in the pop-up window.
*The call is forwarded to the subscriber on the selected line.
Or
1 Click on in the notification pop-up.
2 Enter the desired phone number in the input field in the pop-up window using the keypad.
You can also enter a SIP URI or a name and select the desired contact from the list displayed.
3 Click again on or press the enter key.
*The call is immediately forwarded to the relevant contact.
To transfer a call without inquiry
You are currently speaking (e.g. with Subscriber A) and the line is active.
1 Drag & drop the line key onto a speed dial or a list entry (Phonebook, Call Journal, Voice Box or Call Recordings...).
*The call is immediately forwarded to the relevant contact.
If the call is not picked up within 20 seconds or if the call is forwarded to Voice Box, the connection attempt will be terminated and the caller will once again be put On hold and will hear the normal music on hold.
You can pick up the call again by clicking on or on the line key.
 
Or
1 Click on the line button.
2 Click on the line displayed in the pop-up window.
*The call is forwarded to the subscriber on the selected line.
Or
1 Click on the line button.
2 Enter the desired phone number in the input field in the pop-up window using the keypad.
3 Click again on or press the enter key.
*The call will be forwarded.
Or
1 Click on the line button.
2 Enter a SIP URI or a name in the input field in the pop-up window.
3 Select the desired contact from the list displayed to transfer the call.
*The call will be forwarded.
To connect two subscribers
You are having a telephone conversation with a subscriber. You want to connect this subscriber with a further subscriber, whom you have put on Hold on another line.
1 Use Drag & Drop to move the active line to the line on hold.
*The subscribers are now connected to one another. Both lines become idle.
Or
1 Click on the Transfer button .
2 Click on the displayed line key in the pop-up window.
*The subscribers are now connected to one another. Both lines become idle.