Forwarding Settings

Forwarding Settings

You can set an unconditional or conditional forwarding to a phone number, your voicemail or your receptionist.

To set an unconditional forwarding

1 Click on your profile picture.

2 Select Calls | Forwarding Settings.

3 If necessary, activate redirections by clicking on the slider.

4 Select Unconditional.

5 You can specify the following settings:

Function	Explanation
Forward to phone number or extension	Enter the phone number in canonical format or the extension to which calls are to be forwarded directly.
Forward to voicemail	Select this feature to forward calls directly to your voicemail without ringing.
Forward to my receptionist	Select this function to forward calls directly to a pre-defined reception number.

6 Click on Save.

Unconditional forwarding of all calls is active.

You can identify an active redirect by the changed busy lamp field status in the upper left corner of your profile picture

To set a conditional forwarding

1 Click on your profile picture.

2 Select Calls | Forwarding Settings.

3 If necessary, activate redirections by clicking on the slider.

4 Select Conditional.

5 Select one or more parameters for when a call should be forwarded.

Forward when unreachable

Forward on busy

Forward calls after [...] seconds

6 You can specify the following settings:

Function	Explanation
Forward to phone number or extension	Enter the phone number in canonical format or the extension to which calls are to be forwarded directly.
Forward to voicemail	Select this feature to forward calls directly to your voicemail without ringing.
Forward to my receptionist	Select this function to forward calls directly to a pre-defined reception number.

7 Click on Save.

Conditional forwarding is active.