10.5 Data protection and the use of AI models
Compliance with Data Protection Policies
Shomi is designed to comply with current data protection requirements and the data protection policies of Enreach. The following services are used for transcription:
*a service operated by Microsoft in Europe
*a service operated by Google in Europe
For interaction with Shomi on a transcript, the following AI model is used:
*Service operated by Google and Microsoft in Europe
Data Usage & Retention
*As Shomi leverages paid services from Microsoft and Google, all hosted in Europe, user data is not used for AI model training.
*The following retention periods apply to data stored in the data centres of Enreach:
*Transcripts are retained for a period of 180 days.
*Recordings are retained for a period of 30 days.
*Voicemails are retained for a period of 90 days.
AI Model Assessment & Optimization
In response to the evolving AI landscape, Shomi continuously evaluates AI models to identify more efficient and cost-effective solutions while maintaining strict adherence to Data Protection Policies.
Enreach Contact EULA
Please find the latest Enreach Contact End User Licence Agreement under the following web link:
Enreach Contact Data Privacy Statement
At Enreach, we value your privacy and are committed to protecting your personal data.
Please find the latest Enreach End User Licence Agreement under the following web link:
https://www.enreach.com/de/security-privacy/privacy/enreach-contact-privacy-statement