6.2 Synchronization with Microsoft Teams
Your Microsoft Teams presence status can be synchronized with your Enreach Contact presence status. Activation is either carried out by you in Enreach Contact Desktop or by your administrator in Operator. Further information can be found in the Enreach Contact Desktop documentation under Microsoft Integration.
Effects of the Microsoft Teams status on the Enreach Contactstatus
The following tables describe the synchronization rules. They show how a status set in Microsoft Teams (manually or automatically) is reflected in Enreach Contact and how a Enreach Contactstatus is displayed in Microsoft Teams.
|
Teams Status
(defined by the user)
|
Teams Status
(set automatically, based on the activity)
|
Resulting Enreach Contact Status
|
|---|---|---|
|
Available
|
Available
|
Online
|
|
|
Available, out of office
|
Online
|
|
Busy
|
Busy
|
Busy
|
|
|
In a call
|
In MS Teams Call
|
|
|
In a meeting
|
In calender meeting
|
|
Do not disturb
|
|
Busy
|
|
|
Presentation
|
In MS Teams Call
|
|
Appear Away
|
|
Away
|
|
|
Last online <Time>
|
Away
|
|
Be right back
|
|
Away
|
|
Appear offline
|
|
No synchronization
|
|
|
Offline
|
No synchronization
|
If Teams synchronization is activated in the operator or in Enreach Contact Desktop, the mobile status is always synchronized with Teams, even if you are logged off at Enreach Contact Desktop.
Effects of the Enreach Contactstatus on the Microsoft Teams status
|
Enreach Contact Status
(defined by the user)
|
Enreach Contact status
(set automatically, based on activity or REACH)
|
Resulting Microsoft Teams status
|
|---|---|---|
|
Busy
|
|
No synchronization
|
|
|
In a call
|
In a call
|
|
Appear Away
|
Away
|
No synchronization
|
|
Appear offline
|
Offline
|
No synchronization
|