help | App. A: Appendix | Distribution of Calls according to Default extension
A.2 Distribution of Calls according to Default extension
As of VisualGroups version 1.8.2240, the ECR script no longer routes calls to a user by the user's name, but by the user's default extension (if not disabled). Therefore, an external device must be connected to the default extension if the user wants to use it for VisualGroups.
Example:
A user has the extension 100 and is a VisualGroups user. He can therefore only be reached within VisualGroups via extension 100.
A: The number 100 is assigned with SwyxIt! A call to this number will be routed to the VisualGroups queue.
B: The number 101 is assigned to the user's desk phone for example. A call to this number will not be routed to the queue.
Last modified date: 06.26.2023