You can deactivate the call delivery of calls to your internal number for single or all queues.
1 Click on the Criteria tab.
![*](bullet_green.svg)
The list of your queues appears.
2 Click on the settings symbol
![](../help/images/VisualGroups_symbol_settings_2.png)
in the line of the appropriate queue.
![*](bullet_green.svg)
Your criteria are displayed.
3 Click on the settings symbol
![](../help/images/VisualGroups_symbol_settings_2.png)
in the
Call dispatch line.
4 Activate the checkbox in the Not active line.
5 Click on any tab to leave the selection view.
![*](bullet_green.svg)
Calls are not forwarded to your internal number anymore.
| You can still answer calls manually. |
| If you set both, the No active time criterion and the No active quantity criterion at the same time, automatic call delivery is also deactivated (passive mode). |