help | 3 Using SwyxIt! with VisualGroups | Defining criteria for automatic call delivery | Defining the waiting time until the automatic call delivery (time criterion)
Defining the waiting time until the automatic call delivery (time criterion)
You can define a waiting time after which queue calls are automatically forwarded to your internal number.
To define a waiting time for automatic call delivery 
1 Click on the Criteria tab.
*The list of your queues appears.
2 Click on the settings symbol in the line of the appropriate queue.
*Your criteria are displayed.
3 Click on the settings symbol in the line of your current time criterion.
4 Activate the checkbox in the line of the appropriate setting.
*Immediately = The next queue call is forwarded to your number without delay (system default)
*After n seconds = the next queue call is forwarded to your internal number after the selected time
* 
If No active time criterion is set as queue criterion the user is in passive mode.
 
5 Click on any tab to leave the selection view.
Last modified date: 06.26.2023