You can define a waiting time after which queue calls are automatically forwarded to your internal number.
1 Click on the Criteria tab.
![*](bullet_green.svg)
The list of your queues appears.
2 Click on the settings symbol
![](../help/images/VisualGroups_symbol_settings_2.png)
in the line of the appropriate queue.
![*](bullet_green.svg)
Your criteria are displayed.
3 Click on the settings symbol
![](../help/images/VisualGroups_symbol_settings.png)
in the line of your current time criterion.
4 Activate the checkbox in the line of the appropriate setting.
![*](bullet_black.svg)
Immediately = The next queue call is forwarded to your number without delay (system default)
![*](bullet_black.svg)
After n seconds = the next queue call is forwarded to your internal number after the selected time
| If No active time criterion is set as queue criterion the user is in passive mode. |
5 Click on any tab to leave the selection view.