Strategy "Simple": Based on the number of connected calls

help | 2 Configuring VisualGroups | Further configuring | Call Strategies | Strategy "Simple": Based on the number of connected calls

Technical Information

Triggers that reset the timestamp waiting since:

Handling calls (calls via SwyxWare and VisualGroups)

disconnecting a call (outbound)

disconnecting a call (inbound)

Examples:

1. VisualGroups scenario:

Order of call 1 = A,B,C,D

The call rings at A and is not answered.

The call rings at B, is connected and then disconnected.

Order of call 2 = A,C,D,B

2. Non-VisualGroups scenario:

Call 1 does not come from the VisualGroups queue.

The call rings at A, is connected and then disconnected.

Order of call 2 = B,C,D,A

3. Non-VisualGroups scenario 2:

Call 1 does not come from the VisualGroups queue.

The call rings at A and is not answered.

Order of call 2 = A,B,C,D

Last modified date: 06.26.2023