Strategy "Parallel": Call is placed simultaneously to all users in the queue
If the call strategy Paralle" is used for the queue, a call rings simultaneously for all users in the queue. A group call is mimicked. The call can be picked up by any user in the queue.
When using parallel routing, the user's wait and time criterion are disabled for the specific queues. However, a user can still use the Call dispatch option to enable or disable routing of a specific queue.
If you have allowed secondary calls via SwyxIt!, you will also receive another group call during an active call when using parallel routing.
Last modified date: 06.26.2023