The function is disabled by default for queues.

Callers who call outside the availability times will be forwarded to another (internal or external) number. The entry of a call number for forwarding is necessary to use the function.

When activated, the default availability time is Monday - Friday between 08:00 to 16:30 and the default break time is 12:00 to 13:00.

The break times are optional. Only one break period can be set for each day.

The queue remains "offline" if the opening/closing times function is activated, even if a user logs in outside the availability time.