Opening/closing times
You can set daily availability times for each of your queues. You can specify the availability start, break time and availability end individually for each day.
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The function is disabled by default for queues.
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Callers who call outside the availability times will be forwarded to another (internal or external) number. The entry of a call number for forwarding is necessary to use the function.
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When activated, the default availability time is Monday - Friday between 08:00 to 16:30 and the default break time is 12:00 to 13:00.
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The break times are optional. Only one break period can be set for each day.
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The queue remains "offline" if the
opening/closing times function is activated, even if a user logs in outside the availability time.
Last modified date: 06.26.2023