Categorization of calls
Administrators can analyse calls based on the assignment of categories by users in Swyx Analytics using the PDF reports. The categorization can be sorted via drag and drop and assigned individually for each queue, see
Enable call categorization.
1 Select Administration | Settings | Call categories in the main menu of the web portal.
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A list of your call categories opens.
2 Click Add to create a new conversation category or Edit to rename an existing call category. If you want to remove a call category, click on Delete.
3 Enter the desired name for the call category.
4 Click on Save.
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The call category was successfully created.
Last modified date: 06.26.2023