help • 3 Using SwyxIt! Classic with VisualGroups • Answering calls manually
3.5 Answering calls manually
Depending on your criteria, calls are forwarded to your internal number and displayed on a SwyxIt! Classic line button. You can, however, also answer calls manually.
How to answer a call manually
1 Click on the Queues tab.
*The currently incoming calls in the selected queues are displayed.
2 Click on the line of the appropriate call.
*The call is going to be displayed on one of your line buttons within a few seconds.
3 Click on the line button or pick up the handset.
*You are connected to the caller.