help • 3 Using SwyxIt! Classic with VisualGroups • Defining criteria for automatic call delivery • Defining the number of callers for automatic call delivery (quantity criterion)
3.10.2 Defining the number of callers for automatic call delivery (quantity criterion)
You can define the minimum number of callers that must be waiting in a queue until queue calls are forwarded to your internal number.
How to define the number of callers for automatic call delivery (quantity criterion)
1 Click on the Criteria tab.
*The list of your queues appears.
2 Click on the settings symbol in the line of the appropriate queue.
*Your criteria are displayed.
3 Click on the settings symbol in the line of your current quantity criterion.
4 Activate the checkbox in the line of the appropriate setting.
*No active quantity criterion = Independent of the number of callers the next queue call is forwarded to your internal number
*At least n waiting = The next queue call is forwarded to your internal number when the defined number of callers has been reached
5 Click on any tab to leave the selection view.