4.1.1.4 Marking of users
The call status of the individual users is highlighted in the Userinfo wallboards. The meaning of the colour coding and the user symbols is explained below.
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Colour
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Description
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Red outline
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Busy (in conversation or "do not disturb" activated)
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Orange outline
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Away
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Green outline
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Users available
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Grey outline
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User assigned to queue, but inactive
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Icon
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Description
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|---|---|
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If the status is red, this indicates that the user has an active call outside the queue.
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If the status is red, this indicates that the user has an active call within the queue.
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Indicates that the next call in the queue will be distributed to this user.
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Indicates in the queue overview that the user is logged into the queue.
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The number of accepted calls is displayed below the user.If a user has defined his settings so that queue calls are not automatically distributed to him, his opacity in the wallboard is reduced to 40%.