Deactivating Automatic Call Delivery
You can deactivate the call delivery of calls to your internal number for single or all queues.
To disable automatic call delivery
The list of your queues appears.
2 Click on the settings symbol 
in the line of the appropriate queue.
in the line of the appropriate queue.Your criteria are displayed.
3 Click on the settings symbol in the “Call dispatch” line.
in the “Call dispatch” line.Calls are not forwarded to your internal number anymore. | You can still answer calls manually. |
| | If you set both, the “No active time criterion” and the “No active quantity criterion” at the same time, automatic call delivery is also deactivated (passive mode). |
Last modified date: 12.12.2019