Defining criteria for automatic call delivery
You can define if and, if applicable, how queue calls are automatically forwarded to your internal number.
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Queue calls are only automatically forwarded to your internal number if you have set the “Available” status.
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If all users of a queue have set both, the time criterion and the quantity criterion “Not active”, calls are forwarded to a number the administrator may have defined. As long as there is at least one user in the queue who has set “No active time criterion” under call dispatch, calls are not forwarded to the number the administrator may have defined.
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Last modified date: 12.12.2019