help Using SwyxIt! with VisualGroups › Tracking missed calls
Tracking missed calls
You can track missed calls and call callers back at any time.
How to call back a caller after a missed call 
1 Click on the “Missed" tab.
*The list of all missed calls appears in the selected queues.
2 Click on the filter icon.
*The list of your queues appears.
3 Activate the checkbox in the line of the appropriate queues.
4 Click on the “Missed" tab to display missed calls for the selected queues.
5 Click on a call to call the caller back.
*You are connected to the caller.
* 
If you have called a caller back, a green checkmark appears between time and waiting time column. You can remove the check mark with a click.
Last modified date: 12.12.2019