You can track missed calls and call callers back at any time.
1 Click on the “Missed" tab.
The list of all missed calls appears in the selected queues.
2 Click on the filter icon.
The list of your queues appears.
3 Activate the checkbox in the line of the appropriate queues.
4 Click on the “Missed" tab to display missed calls for the selected queues.
5 Click on a call to call the caller back.
You are connected to the caller.
| If you have called a caller back, a green checkmark appears between time and waiting time column. You can remove the check mark with a click. |