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Your licenses are being checked once a day and with every login to the web portal. If you do not have sufficient licenses for your queues, the queues which have been created last are being deactivated first (Last-In-First-Out-Principle).
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You need a user account with SwyxWare administrator rights in order to be able to make all further configurations. An account with SwyxWare user rights has limited access to the SwyxWare installation, with this access, e. g. queues cannot be created or renamed.
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