Waiting
|
|
X = 5
|
X = 2
|
X = 10
|
Normal:
<X*0,5 (rounded up) |
< 3
|
< 1
|
< 5
|
|
Warning threshold:
>=X*0,5 (rounded up) |
> = 3
|
> = 1
|
> = 5
|
|
Fail threshold
>=X |
> = 5
|
> = 2
|
> = 10
|
|
Users busy
|
|
X = 80%
|
X = 50%
|
X = 90%
|
Normal: <X-20
(Users busy/available*100%) |
< 60%
|
< 30%
|
< 70%
|
|
Warning threshold:
>=X-20 |
> = 60%
|
> = 30%
|
> = 70%
|
|
Fail threshold
>=80 |
> = 80%
|
> = 50%
|
> = 90%
|
|
Users available
|
|
X = 0
|
X = 5
|
X = 10
|
Normal:
>=X*1,3 (rounded, min. 1 higher) |
> 1
|
> 7
|
> 13
|
|
Warning threshold:
<=X*1,3 (rounded, min. 1 higher) |
= 1
|
< = 7
|
< = 13
|
|
Fail threshold
<=X |
= 0
|
< = 5
|
< = 10
|
|
Ø waitingtime
|
|
X = 40
|
X = 20
|
X = 120
|
Normal:
<=X*0,75 (rounded up, in sec.) |
< 30
|
< 15
|
< 90
|
|
Warning threshold:
>=X*0,75 (rounded up, in sec.) |
> = 30
|
> = 15
|
> = 90
|
|
Fail threshold
>=X (in sec.) |
> = 40
|
> = 20
|
> = 120
|
|
Service level
|
|
X = 80%
|
X = 90%
|
X = 70%
|
Normal:
>((100-X)/2)+X (rounded up)) |
> 90%
|
> 95%
|
> 85%
|
|
Warning threshold:
<=((100-X)/2)+X (rounded up) |
< = 90%
|
< = 95%
|
< = 85%
|
|
Fail threshold
<=X |
< = 80%
|
< = 90%
|
< = 70%
|
|
Missed
|
|
X = 5
|
X = 2
|
X = 10
|
Normal:
<X*0,5 (rounded up) |
< 3
|
< 1
|
< 5
|
|
Warning threshold:
>=X*0,5 (rounded up) |
> = 3
|
> = 1
|
> = 5
|
|
Fail threshold
>=X |
> = 5
|
> = 2
|
> = 10
|