help | 3 Using SwyxIt! with VisualGroups
3 Using SwyxIt! with VisualGroups
This chapter describes the client sided usage of VisualGroups. This requires the server side installation as described in Installing VisualGroups.
For requirements and instructions related to the custom installation of SwyxIt!, please refer to the SwyxIt! documentation, chapter "Installing and Uninstalling SwyxIt!".
You can define criteria for the forwarding of queue calls to your internal number but you can also answer calls manually.
Via settings symbol you can display further settings.
Via filter symbol you can display or hide queues. Therefore, the information on the tabs depends on the selected queues. The filter symbol indicates if there is an active filter.
Filter symbol
Description
No active filter; information on all queues is displayed
Active filter; information on the selected queues is displayed
Selecting a VisualGroups skin
To be able to use options you may have to select one of the following skins in SwyxIt! under "Settings | User Profile | Skin":
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Probably your administrator has already assigned you the corresponding skin.
*"SwyxIt! 12 [5x VisualGroups Standard].cab" (excl. statistics)
*"SwyxIt! 12 [5x VisualGroups Enhanced].cab" (incl. statistics)
* 
The selected skin is also available to you on other computers you log into with your Windows login data. The skin is loaded automatically there.
For further information please refer to the SwyxIt! documentation, chapter "The Use of Skins".
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VisualGroups regularly scans whether a SwyxIt! user has loaded a VisualGroups skin and is therefore considered a VisualGroups user. If this user changes from a SwyxIt! skin with VisualGroups to a skin without VisualGroups, it may take about one minute until no more VisualGroups calls are delivered to this user. Restart SwyxIt! to apply the status immediately.
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Note for CTI pairing: VisualGroups is currently optimized for the use of SwyxPhone L6x and Yealink Phones (T4xS, T5xW & CP920, CP960). If a user uses other telephony devices assigned to him for answering calls, the call statistics may not be fully available.
Last modified date: 01.19.2023