Strategy "Parallel": Call is placed simultaneously to all users in the queue
If the call strategy Paralle" is used for the queue, a call rings simultaneously for all users in the queue. A group call is mimicked. The call can be picked up by any user in the queue.
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When using parallel routing, the user's wait and time criterion are disabled for the specific queues. However, a user can still use the Call dispatch option to enable or disable routing of a specific queue.
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If you have allowed secondary calls via SwyxIt!, you will also receive another group call during an active call when using parallel routing.
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Last modified date: 01.19.2023