1.2 Installing
You must install VisualGroups on the same computer you use for Swyx.
 
For the installation Swyx system administrator rights are required.
 
 
The use of a remote SQL server is not supported by the VisualGroups installation wizard. For this use the unattended installation method, see Remote SQL Server Support.
 
For operating VisualGroups Microsoft IIS is required. If Microsoft IIS is not installed, it will be installed via the VisualGroups installation wizard.
You can configure the queue users contained in your license via the configuration wizard. You can create users for additional queues after purchasing additional licenses via the web portal. After configuring queues, you must assign an extension number to each of the queue users created for this purpose. See chapter "Numbers and Number Mappings" in the Swyx documentation.
You must assign one of the VisualGroups skins to the users’ SwyxIt! or Netphone clients so they can receive and display queue calls.
For information on licensing see the Swyx documentation, chapter "Licensing, Licensing via licence key, Options and option packs, Swyx VisualGroups".
 
Check if your license is valid before configuring VisualGroups. Hints of invalid licensing appear on the web portal start page.
 
How to install VisualGroups
1 Define the following firewall settings on your server:
Protocol
Port
TCP/UDP
Direction
HTTP
80
TCP
Inbound + Outbound
HTTPS
443
TCP
Inbound + Outbound
2 Download the "SwyxPLUSVisualGroupsInstaller.exe" from the Swyx website and start the installation.
3 Select the desired language from the drop-down list.
*The VisualGroups installation wizard start page appears.
4 Click on Next to start the installation.
5 Activate the checkbox to enable to accept the license agreement.
6 Click on Next.
*Your system will be checked.
7 Click on Next.
8 Click on Browse and select a storage location, if applicable.
 
If you remove the IIS website on which VisualGroups is active or the virtual directory for VisualGroups you cannot use VisualGroups anymore and have to reinstall the application.
 
*Your system is being searched for a Swyx and a SQL database installation.
*The name of your SQL server instance appears.
9 Depending on your configuration you can select Windows authentication or SQL server authentication.
 
The usage of Authlite Two Factor solutions or similar products might result in an installation error when using Windows Authentication for the SQL connection. It is therefore recommended that you use SQL authentication.
 
10 Click on Next.
*An overview of your IIS installation settings appears.
11 Click on Next.
*VisualGroups is being installed.
 
Depending on which Windows components are already installed, your system may be restarted during installation. The restart can cause an interruption of the telephony functions on your server. The installation assistant will be restarted automatically after the interruption. The installation will continue with the step where the interruption occurred.
 
12 Click on the link to configure VisualGroups via Web Portal.
*You are forwarded to the configuration wizard and can configure VisualGroups initially, see 2.1 Initial setup via configuration wizard.
 
Log in to the Visualgroups web portal with a system administrator account to allow VisualGroups to update the queues and complete the installation.
 
 
You can use your user name or UPN (Username@company.com) to log in to the web portal.
 
 
If you have a large number of VisualGroups users (about 400 or more), it is recommended to adjust the client sided update time.
Enter the desired value in milliseconds in the registry key "Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Swyx\VisualGroups\userinterval".
For example, enter "5000" to set the update time to 5 seconds. The default value is "3000".