3.7 Deactivating Automatic Call Delivery
You can deactivate the call delivery of calls to your internal number for single or all queues.
To disable automatic call delivery
1 Click on the Criteria tab.
*The list of your queues appears.
2 Click on the settings symbol in the line of the appropriate queue.
*Your criteria are displayed.
3 Click on the settings symbol in the Call dispatch line.
4 Activate the checkbox in the Not active line.
5 Click on any tab to leave the selection view.
*Calls are not forwarded to your internal number anymore.
 
You can still answer calls manually.
 
 
If you set both, the No active time criterion and the No active quantity criterion at the same time, automatic call delivery is also deactivated (passive mode).