3.8 Categorizing calls
If your administrator has enabled call categorization for your queue, see 2.2.17 Categorization of calls, you will be prompted after each call to assign it to predefined categories.
1 When a call is finished, a window for categorizing the call opens.
 
The wrap-up time will continue until you have completed the categorization process.
 
2 Select a corresponding entry from the preconfigured categorization list.
3 Click Save and stop wrap-up time to complete the operation.
*The call has been successfully categorized. Your wrap-up time is deactivated and you are again considered as available user in the queue.
 
If you close SwyxIt! during the process, you have to categorize the call when logging in to the client again.