3.9 Callback request: Calling callers back
For information on the callback function and its configuration, see 2.2.6 Callback function.
An active callback request from a caller is signalled to all users in the queue with a teal symbol next to the phone number.
1 Select the Missed tab.
2 Click on the entry of the desired pending callback request.
*You now call the caller back. The callback request is displayed in the queue with a check mark as completed.