3.11 Tracking missed calls
You can track missed calls and call callers back at any time.
How to call back a caller after a missed call
1 Click on the Missed tab.
*The list of all missed calls appears in the selected queues.
2 Click on the filter icon.
*The list of your queues appears.
3 Activate the checkbox in the line of the appropriate queues.
4 Click on the Missed tab to display missed calls for the selected queues.
5 Click on a call to call the caller back.
*You are connected to the caller.
 
If you have called a caller back, a green checkmark appears between time and waiting time column. You can remove the check mark with a click.
 
 
Missed calls from the same caller are marked as "processed" if (later) a successful delivery is made to a user in the queue.