4.1 Creating and editing wallboards
 
VisualGroups Wallboards are supported with the browsers Google Chrome, Mozilla Firefox, Safari and Microsoft Edge 80.0.361.69 or higher.
 
1 Select Administration | Wallboards in the main menu of the web portal.
*The list of your VisualGroups wallboards appears with following information:
Column
Description
Wallboard name
Name of the wallboard
Language
Language of the wallboard
Layout
Light or dark mode
URL
The URL will redirect you to the wallboard.
2 Click on Add
or
activate the checkbox in the line of the of the corresponding wallboard and click on Edit.
3 You can define the following settings:
Parameter
Description
Report name
Enter a name for the wallboard. The name is displayed in the web portal.
Display name
Enter the display name for the wallboard.
Type
Choose between two wallboard types from the dropdown list:
Summary: Original wallboard
List view: displays a list of multiple queues
Userinfo: In addition to the overview, also provides a status overview of users in up to 4 queues and a favourites bar with up to 10 users. The colour coding of the users indicates the availability or call status. A teal marker shows a user that he/she will receive the next call in the queue.
(Dynamic colouring)
The values for the dynamic colouring are automatically filled in if there is another wallboard configuration where formula parameters were entered for that particular queue.
You can overwrite these values by entering new ones. The values will only be applied to existing configured wallboards if you select the Apply the parameters for this queue (%QUEUENAME%) to all configured wallboards.
If you create a second overview wallboard with the same queue, the values are not filled. The values for the color coding are only applied to the formula parameters of the list view.
Authorisation
You can enforce authorisation to view the wallboards. From the drop-down list, choose between No authorization, "(Swyx) users only" and "(Swyx) Administrators only".
Language
Select the language to be displayed on the wallboard.
Layout
Select the layout in which the wallboard is to be displayed.
Refresh in seconds
Enter the refresh time in seconds. The wallboard updates the data at this interval.
Parameter
Description
(Formula parameters)
The following formula parameters define when the label is displayed in red (Warning).
The values for the orange and green labels are automatically calculated and displayed during the configuration.
You can leave the fields for the formula parameters blank.
If you do not enter a value, the input field remains grey and the dynamic colouring for the wallboard is not activated.
Waiting
The number of callers waiting in one or more queues.
Users busy
The number of users in the call.
Users available
The number of users that can currently accept a call.
Ø waiting time
The average waiting time of a caller in seconds.
Service level
The percentage of answered calls.
Missed
The number of unanswered calls.
For examples and the calculation of threshold values see 4.3 Calculation of wallboard parameters and sample configurations.
4 If you have selected Summary view as the type, you can assign one or more queues to the wallboard by checking the box next to the desired available queues and clicking the appropriate arrow button. You can also assign the queues via drag and drop.
 
The assigned queues are displayed in the wallboard. If you select more than one queue, the statistics are summarized respectively added.
 
For an example wallboard Summary see 4.1.1.1 Example view: Summary.
5 If you have selected List View as the type, assign the queues by selecting the checkboxes next to the desired available queues and clicking the appropriate arrow button.
You can also assign queues via drag and drop.
 
Above the queue assignment you configure the color coding for the overview in the summary column; below for each assigned queue individually.
 
For an example wallboard List see 4.1.1.2 Example view: List.
6 If you have selected Userinfo as the type, assign up to four queues by selecting the checkboxes next to the desired available queues and clicking the appropriate arrow button. Below you can assign up to ten users for the favourites list in the upper part of the wallboard. You can also assign queues and users via drag and drop.
 
The color coding of the frame in the wallboard Userinfo is based on the SwyxIt! status of the users. Status of the users. See 4.1.1.4 Marking of users.
 
 
The red marking under the agent name marks the queue from which the user's current active call originates.
 
For an example wallboard Userinfo see 4.1.1.3 Example view: Userinfo.
7 Click on Save.
*The wallboard is saved and a URL is created in the overview. The URL will redirect you to the wallboard display.