help • 5 Call features • Transferring • Transferring via the function keys
5.1.3 Transferring via the function keys
If an extension does not have the necessary station keys, e.g. a mobile phone, users can easily place active calls on hold, transfer them or form them into a 3-way call by using different key combinations. This works for incoming and outgoing calls. The transfer is always initiated by using the ## key combination.
Function
Key combination
Active call on hold
1) ##
2) Hold button on the device (music note icon)
Direct transfer
1) ##*[destination number]#
2) Transfer/xfer button on the phone during an active call, [destination number]
Transfer with consultation
1) ##[destination number]#
2) Transfer/xfer button on extension during an active call, [destination number], dial button to transfer. Use the Drop button to end a consultation call.
3) ## will hold the other party (dial * to retrieve the other party)
4) While ringing, press 1 to end the call for the consulting party, the other party remains on hold. Dial *# to retrieve the held party.
5) On answering by the consultation party, press 1 to end the call to the consulting party. Press 2 to toggle between the held and consultation party. Press 3 to merge all parties into one 3-way call. Dial *# to end the call to the consultation party and retrieve the held party.
5) Hang up the call to connect the held party with the consulting party.