5.4 Call parking
With the call parking feature, calls can be parked on the platform so that they can be taken over by other users, e.g. a receptionist taking an incoming call and parking it, so that colleagues can take these calls.
The call parking feature must be enabled for each user extension separately, see also 3.1.4 Changing a user extension’s settings.
To allow other users to record parked calls, permission must be given in a privacy group associated to this user. See 6.3 Privacy groups.
Calls can also be parked in the Switchboard app. See also https://desktop.coligo.com/help/en/.