help • 3 Order process • User extension • Changing a user extension’s settings
3.1.4 Changing a user extension’s settings
You can change already existing user extensions in the Enreach Contact environment in the Operator portal.
To change a user extension
1 If applicable, type in the customer you want to change a user extension for in the search bar and click on the customer’s name.
*The Customer details page appears.
2 In the menu click on Enreach Contact.
*The Enreach Contact environment appears.
3 Click on the Extensions tab.
*The list with all extensions for this customer appears.
4 In the line of the extension you want to change, click on .
*The Edit user extension page appears.
Label
Explanation
Customer
The customer account of the user
General
Extension number
The internal extension number for this user
Name
Name of the user
Assistant Group
With this option you can indicate which assistants group this user is a member of. If no option is possible, you must first create a privacy group. See also 6.3 Privacy groups.
Configuration
PIN code
Set the PIN that should be used when logging on to the device.
If you enter the PIN code ‘0000’, the user will be asked to change it at login. Unsafe PINs, such as 1111 or 1234, are not accepted.
Area code
Enter the area code where the customer is located. It is used, e.g. for routing to the appropriate emergency call centre.
Offer second call
Select Yes if you want the user to be able to be offered more than one call simultaneously.
Language
Select the language of the Enreach Contact.
Voicemail
Language
Select the language of the voicemail welcome message and voicemail menu from the dropdown menu.
PIN code
Enter the pincode that needs to be entered when accessing the voicemail.
Pin code authentication
Select when the user should be required to enter the pincode when accessing the voicemail. The following options are supported:
*Only ask for a pincode when the device is not a trusted source (default)
*Always ask for a pincode
*Never ask for a pincode
Trusted devices are:
*Enreach Contact Mobile (when residing in a trusted network)
*Enreach Contact Desktop
Non-trusted devices are:
*Enreach Contact Mobile (when residing in an untrusted network)
*(Publicly accessible) SIP devices
Permissions
Time configuration
Select Yes if you want the user to be able to change the numbering plan by calling the respective system extension. You can also change it in the REACH app or in Enreach Contact Desktop.
Twinning
Select Yes if you want the user to be able to log in to two desk phones at the same time.
Call recording
Select Yes if you want to allow the recording of this user’s calls. This feature must first be activated.
Call parking
Select Yes if you want to enable the call parking feature for this user. See also 5.4 Call parking.
5 Click on Save.
*Your changes are saved.