With the call recording feature, you can record incoming and outgoing calls from selected users. In order to use this feature, the call recording facility must be activated. To access call recordings, you must have assigned the correct user role in your web user account.

When call recording is enabled for a user all calls of this user are recorded. To comply to the GDPR regulations, callers need to announce when a call is recorded for trainings or quality control purposes. For incoming calls this can implemented in a welcome/introduction announcement. For outbound calls this needs to be told by the caller. However, callers often forget this when making a call and thus do not comply to the GDPR regulations. The In- and Outbound Call Recording option allows administrators to disable call recording for inbound and/or outbound calls.

There are two user roles available for accessing call recordings: