help • 6 Facilities • Fallback Emergency Caller ID • Configuring the Fallback Emergency Caller ID for the Account
6.9.1 Configuring the Fallback Emergency Caller ID for the Account
In the Detail tab under Facilities the generic Fallback Emergency Caller ID can be configured for the account. When an emergency number is called and no caller ID is available and no Fallback Emergency Caller ID is configured on either the user extension or channel level, this phone number will be sent as caller ID.
To change the Fallback Emergency Caller ID for the Account
1 If applicable, type in the customer in the search bar and click on the customer’s name.
*The Customer details page appears.
2 In the menu click on Enreach Contact.
*The Detail tab opens.
3 Next to Fallback Emergency Caller ID click on .
*The Edit Fallback Emergency Caller ID dialogue appears.
4 Select any of the company numbers from the dropdown menu, meaning any number in the account that is not linked to an individual user.
5 Click on .
*The Fallback Emergency Caller ID for the account is saved.
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To ensure that this number is always reachable for the emergency services, we strongly advice to configure a phone number that is always manned (like a company emergency response number), so emergency services will always be able to reach a real person when calling back in case of an emergency.
 
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Configuring the Fallback Emergency Caller ID on account level is mandatory and when no Fallback Emergency Caller ID is configured you cannot save any changes in the account settings.
 
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In accounts in which the Fallback Emergency Caller ID is not yet configured, a random company number in the account will be selected and send as caller ID in emergency calls when no caller ID is available.