help • 6 Facilities • Fallback Emergency Caller ID • Configuring the Fallback Emergency Caller ID for a user
6.9.2 Configuring the Fallback Emergency Caller ID for a user
Optional the Fallback Emergency Caller ID can also be configured in the user extension settings. This setting is used when an emergency number is called from a device associated which this user extension and no caller ID is available. This can be a desk phone in which the user is logged in, a softphone client (like the Desktop or Mobile app), or a managed mobile phone linked to the user.
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The number that you can configure here could be for instance the emergency response number of the department or building were the user is working.
 
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Configuring the Fallback Emergency Caller ID in the user extension settings is optional and when it is not configured the Fallback Emergency Caller ID on the account will be used, see 6.9.1 Configuring the Fallback Emergency Caller ID for the Account.
 
To change the Fallback Emergency Caller ID for a user
1 If applicable, type in the customer you want to delete a group from in the search bar and click on the customer’s name.
*The Customer details page appears.
2 In the menu click on Enreach Contact.
*The Enreach Contact environment appears.
3 Click on the Extensions tab.
*The list with all extensions for this customer appears.
4 Next to the user extension you want to change the Fallback Emergency Caller ID for, click on .
*The Edit user extension page appears.
5 Under Configuration choose a Fallback Emergency Caller ID from the dropdown menu.
6 Click on .
*The Fallback Emergency Caller ID for the user extension is saved.