help • 3 Order process • User extension • Ordering a user extension
3.1.1 Ordering a user extension
After ordering the first Enreach Contact user under a customer account, the Enreach Contact menu will become available in the navigation column under the customer name. There you can configure the Enreach Contact service further.
To order a user extension
1 Open the Ordering and click on Starter under Enreach Contact.
*The Stocktaking page appears.
Label
Explanation
Customer
Select the customer for whom you want to order the new user by entering the name and selecting it from the dropdown list. If you have already called up a customer, the respective customer will be selected automatically.
Start date
Select the start date from when your order should be effective.
Portfolio
Select the portfolio you want to order.
Product
Select the type of extension you want to order
from the dropdown list.
Reference
You can optionally enter your own order reference.
2 Click on Next step.
*The Add-ons page appears.
3 If applicable, enable or disable the add-ons you want to add to the user.
* 
Depending on the proposition in the respective country, different add ons are available.
 
4 Click on Next step.
*The Extension page appears.
Label
Explanation
Select subscriber
Select an already existing user from the dropdown list.
If you activate the checkbox Or, create a new user, you can create a new user by entering his details.
Extension number
Enter the extension you want to attach to the user (internal extension number). The extension can consist of two to five digits.
Please note that after creating the first extension, it is no longer possible to modify the length of the extension.
Activate the checkbox Use next available extension to attach the next extension that can be used to the user.
Active extension numbers
This overview shows which extensions have already been created within the account.
Name
Enter the name of the Enreach Contact user.
PIN-Code
Enter a PIN code that will allow the user to log into the system.
If you enter the PIN code ‘0000’, the user will be asked to change it at login.
Area code
Enter the area code, where the user will be located by default.
5 Click on Next step.
*The Confirm page with the order overview appears.
6 If applicable, deactivate the checkbox End user billing to disable automatic invoicing rules.
* 
Please note that by activating this option, you will have to add the order to the customer’s invoice manually.
 
7 Click on Place order to complete the order.
*Your order is placed.
or
7 Click on Save and make another extension.
*Your order is placed and you return directly to the Stocktaking page to create another extension.