help • 3 Order process • User extension • Terminating a user extension order
3.1.3 Terminating a user extension order
You can terminate existing extensions in the Orders tab in the Enreach Contact environment of your customer account in Operator.
* 
The button indicates the order is already delivered. When the order is not active yet, you will see the delivery date.
 
To terminate a user extension order
1 If necessary, type in the customer you want to terminate the extension order for in the search bar and click on the customer’s name.
*The Customer details page appears.
2 In the menu click on Enreach Contact.
*The Enreach Contact environment appears.
3 Click on Orders.
*The overview of all orders for this customer appears.
4 Click on the order number of the order you want to terminate.
*The order details of the order with 7 different tabs appear.
Label
Explanation
General
On this tab you can see the technical settings of the order.
Privacy Settings
On this tab you can see the privacy groups.
Registered Channels
On this tab the linked SIP channels are displayed.
Invoicing
This tab displays the activated products and add-ons and the corresponding costs of sales.
Purchase
This tab shows the activated products and add-ons and the corresponding costs of sales.
Orders
On this tab you can view the history of this order.
Usage
This tab shows an insight into the costs incurred by call traffic.
5 Open the dropdown menu Actions and click on Terminate order.
*The Terminate order dialogue appears.
Label
Explanation
End date
Select the date on which this extension should be terminated.
Note that this can only be done starting the next day.
Reference
You can optionally enter your own order reference.
6 Click on Terminate to confirm the termination.
*The extension order is terminated.