help • 11 Devices • VoIP channels • Creating VoIP channels
11.2.1 Creating VoIP channels
You need to activate the respective VoIP channel before using your phone.
* 
After creating the VoIP channel, it can be used to register a VoIP device if you do not use autoprovisioning.
 
To create a VoIP channel
1 If applicable, type in the customer you want to create a VoIP channel for in the search bar and click on the customer’s name.
*The Customer details page appears.
2 In the menu click on Enreach Contact.
*The Enreach Contact environment appears.
3 Click on the Channels tab.
4 Open the Actions dropdown menu and Click on Add Channel.
Label
Explanation
Channel name
Enter a unique name for the channel. It is recommended to start with the customer number, then the letter EC (Enreach Contact) and then start counting from 01.
Password
A password is created by default. You can change it, but for security reasons it is not recommended.
Encrypted SIP
Activate On if you want SIP encryption to be enabled for this channel.
DTMF
Select one of the three methods for sending DTMF tones, that is supported by your phone.
Area code
Enter your area code. It is used, e.g. for routing to the appropriate emergency call centre.
Call limit
Specify the maximum number of calls your phone can receive at a time. The maximum is 5.
Language
Select the language that should be used to provision the channel from the dropdown list.
This determines the language in which the prompt is played.
Installation country
Select in which country the device will be located. This can be useful to determine where the device is located in case of failure and has no other impact on the service.
5 Click on .
*The VoIP channel is saved.