help • 7 Queue extension • Queue extension options • Agent options
7.5.5 Agent options
In the Agent options the following queue settings can be configured individually for each agent:
*Cool down time
*Ring timeout
*Queue weight
To configure the individual queue settings, select the agent by enabling the checkbox behind the agent. This will show and change the settings. For calls offered to this agent, the Cool down time, Ring timeout and Queue weight settings will not be used, but instead the individual agent settings.