help
•
7 Queue extension
•
Queue extension options
7.5
Queue extension options
In this chapter all features and options of the queue extensions are explained. You can set these options while configuring a queue, see also
7.4 Configuring queue extensions
.
Extension number
Name
Members
Agent options
Language
Strategy
Announce queue position
Ring timeout
Cool down time member after conversation
Queue weight
Call limit
Option for queue breakout
Music on hold
Infotainment
Queue introduction
Ringback tone
Offer second call
Forward options
Call duration statistics
Waiting time statistics
Performance statistics
Agent statistics
This site works best with JavaScript enabled